Last Updated: July 2026
This Privacy Policy explains how madeByMaa Food Network Private Limited ("madeByMaa", "we", "our", "us") collects, uses, stores and protects your personal information when you use our website, mobile application and related services.
We collect personal details such as your name, email address, mobile number, delivery address, and other information required to provide our services. By submitting your information on our website, mobile application, or through any lead form, you expressly authorize madeByMaa Food Network Private Limited to contact you through SMS, RCS, WhatsApp, phone calls, email, push notifications, and other communication channels regarding your account, orders, offers, support, and other service-related communications.
By providing your contact details, you voluntarily consent to receive such communications from us. This consent shall prevail notwithstanding your registration under the National Do Not Disturb (NDNC) or Do Not Disturb (DND) registry maintained by the Telecom Regulatory Authority of India (TRAI), to the extent permitted under applicable laws and regulations.
We use cookies, Google Analytics, Google Tag Manager and similar technologies to understand website usage, improve performance and measure marketing campaigns. If Meta Pixel or similar advertising tools are enabled, they may be used to measure advertising performance.
Payments are processed securely through trusted third-party payment gateways such as Razorpay and Cashfree. We do not store your complete debit or credit card information on our servers.
We may share limited information with restaurant partners, delivery partners, payment gateways, cloud service providers and government authorities where required by law. We never sell your personal information.
We use reasonable administrative, technical and organizational security measures to protect your information from unauthorized access, alteration or disclosure.
We retain information only for as long as necessary to provide services, resolve disputes, comply with legal obligations and enforce our agreements.
Our services are not intended for children under 18 years of age.
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised "Last Updated" date.
madeByMaa Food Network Private Limited
Email: help@madebymaa.in
Website: https://madebymaa.in/
If you register as a Restaurant Partner, we collect business information such as restaurant name, owner details, business address, GST details (where applicable), bank account information for settlements, FSSAI licence details, and KYC documents where required. This information is used only for onboarding, payment settlements, compliance, customer support, and improving our services.
Delivery partners may be required to provide personal details including identity proof, driving licence, vehicle information, bank account details, contact information and live location during active deliveries. Location information is collected only for order assignment, navigation, customer tracking and delivery verification.
You may request deletion of your account by emailing help@madebymaa.in. We will process eligible requests within a reasonable period. Certain records including invoices, payment records and information required by law may be retained for legal, taxation, fraud prevention and regulatory purposes.
Refunds are processed through the original payment method wherever possible. Payment transactions are securely processed by trusted third-party payment gateways such as Razorpay and Cashfree. We do not store your complete debit card, credit card, UPI PIN or net banking credentials.
Our website may use Google Ads, Google Analytics, Google Tag Manager, Meta Ads and Meta Pixel to measure campaign performance, improve user experience and display relevant advertisements. By using our platform and accepting this Privacy Policy, you consent to the collection and processing of information for these purposes in accordance with applicable laws.
If you access madeByMaa using multiple devices or browsers, we may associate your activity across those devices to provide a consistent user experience, improve security, prevent fraud and personalize our services.
Your personal information is stored on secure servers maintained by us or our trusted service providers. We implement appropriate technical and organizational safeguards to protect your information from unauthorized access, misuse, alteration or disclosure.
We use industry-standard security measures including secure connections (HTTPS), access controls, authentication mechanisms, encryption where appropriate, server monitoring and periodic security reviews to protect personal information. However, no method of electronic transmission or storage is completely secure.
As of the date of this Privacy Policy, madeByMaa does not intentionally transfer or store your personal information outside India. If this changes in the future, such transfers will be carried out in accordance with applicable laws.
This Privacy Policy shall be governed by the laws of India. Any disputes arising from the use of our website, mobile application or services shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka.
© 2026 madeByMaa Food Network Private Limited. All rights reserved. The content, trademarks, logos, software, graphics and other materials available on this website and mobile application are the intellectual property of madeByMaa unless otherwise stated. Unauthorized use, reproduction or distribution is prohibited without prior written permission.